Terms, Policies, and Service Conditions
The following terms govern all interactions with and engagements through Sentry Intelligence Corporation. Please review these terms before submitting an inquiry or entering into an engagement.
Effective Date: January 1, 2025
No Engagement Created by Inquiry
Submitting an inquiry through any SIC contact channel, including the website contact form, email, or telephone, does not create an engagement, investigator-client relationship, contractual obligation, or any form of legal or professional relationship between the inquiring party and Sentry Intelligence Corporation. An engagement is created only upon execution of a written retainer agreement signed by an authorized SIC representative.
Retainer Required Before Work Begins
No investigative, surveillance, analytical, digital, or visual production work will commence prior to the execution of a retainer agreement and receipt of the initial retainer payment. SIC reserves the right to decline any engagement at its sole discretion. Execution of a retainer agreement is conditional upon SIC's review and acceptance of the proposed matter scope.
Scope Limitations and Deliverable Specifications
All work performed by SIC is limited to the scope defined in the executed retainer agreement or subsequent written scope addendum. Deliverables are specified in writing as part of the engagement agreement. SIC is not responsible for work, analysis, or deliverables outside the agreed scope. Scope changes require written authorization from both parties before additional work begins.
Communication Standards and Portal Usage
All case-related communication for active engagements must be conducted through the SIC client portal. Communication submitted outside authorized channels may not be received, documented, or acted upon. Portal access is limited to authorized users identified in the engagement agreement. Clients are responsible for maintaining the confidentiality of portal credentials. SIC's full communication policy is available at /communication-policy.
File Submission and Handling Policies
Files submitted to SIC through the portal or other authorized transfer methods become part of the case file for the duration of the engagement. SIC handles all submitted files with confidentiality standards appropriate to the matter type. Clients are responsible for ensuring they have the legal right to submit any files, recordings, or materials provided to SIC. SIC is not responsible for materials submitted without proper authorization or chain of custody.
Confidentiality and Data Handling
SIC treats all case-related information, submitted materials, and client identities as confidential. Information is not shared with third parties except as required by law, as necessary for the performance of agreed services, or with the express written authorization of the client. SIC does not sell, license, or distribute client information or case materials for any purpose other than the authorized engagement.
Billing and Payment Terms
Billing is structured per the executed retainer agreement. Retainer funds are applied against agreed rates as work is performed. SIC invoices are issued through the client portal. Payment is due per the terms specified in the engagement agreement. SIC reserves the right to suspend work on any matter where payment obligations are not current. Disputes regarding billing must be submitted in writing through the client portal within ten business days of invoice receipt.
Client Conduct Requirements
Clients are expected to provide accurate and complete information necessary for the performance of agreed services. Knowingly providing false, misleading, or incomplete information that affects the scope, nature, or legality of SIC's work is grounds for immediate termination of the engagement without refund of retainer funds. Clients may not direct SIC to engage in any activity that violates applicable law, professional standards, or SIC's operating policies.
Limitation of Liability
SIC's liability for any matter arising from the performance of services under a retainer agreement is limited to the amount of retainer funds paid for the specific scope in question. SIC is not liable for consequential, indirect, incidental, or punitive damages of any kind. SIC makes no warranties regarding case outcomes, evidentiary value of deliverables, or admissibility of any materials produced. Prior results do not guarantee future outcomes.
Governing Law
These terms and all engagements with Sentry Intelligence Corporation are governed by the laws of the State of Alabama. Any disputes arising from or related to SIC services or engagement agreements shall be subject to the exclusive jurisdiction of the courts of Baldwin County, Alabama, or the applicable federal courts sitting in Alabama.
Modifications to These Terms
SIC reserves the right to update or modify these terms at any time. Updated terms will be posted to this page with a revised effective date. Continued use of SIC services following posted updates constitutes acceptance of the revised terms. Clients with active engagement agreements are bound by the terms in their executed agreement for the duration of that engagement.
Questions About These Terms
Questions about these terms or SIC policies may be submitted through the contact form or directed to intake@sentryintelligencecorp.com.